Net Promoter Score Trend Over Years: Yearly NPS Development Including Trend

Overview on Promoters, Passives, and Detractors

This PowerPoint slide provides a visual representation of Net Promoter Score (NPS) trends over a five-year period. It effectively illustrates the percentage of promoters, passives, and detractors, along with the overall NPS count for each year. This slide can be used in business presentations to track customer loyalty and satisfaction levels, identify areas for improvement, and measure the impact of customer experience initiatives.

What Does This Net Promoter Score Trend Over Years Slide Include?

• Two combined Excel-driven line charts showcasing the percentage of promoters, passives, and detractors for the past five years
• Two separate line charts depicting the NPS count for the past five years
• A dedicated section titled "Outcome comments" for summarizing key takeaways and observations

This Net Promoter Score Trend Over Years Slide

This slide is a part of our NPS Analysis Dashboards for Customer Loyalty Metrics PPT Template.