Slide content:

This is an omnichannel analytics slide showing tactics, action, responsible, deadlines, and deliverables. In our example, as tactics, we described social activities follow-ups (e.g., comments, posts) and customer feedback surveys. As an action proposal, we wrote employing a media agency to provide statistics, the voice of the customer (VOC), MS, CAWI, etc. As deliverables, we have collected social media feedback and the Net Promoter Score (NPS) measured across channels. In the table, you can add a description under every touchpoint. Click on the slide to see the whole Omnichannel Retail presentation deck.

Slide infographic description:

Infographic Table Layout, Chess Figure Icon, Checklist Icon, Man Icon, Deadline Icon, Peak Achievement Icon.